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WatsonQAQuality Engineering Technology

Legal · Refunds

Refund Policy

Last updated: 9 September 2026

This policy applies to Watson QA (Pty) Ltd. It covers two distinct offerings, described separately below.

1. Watson QA platform (app.watsonqa.co.za)

Our AI-assisted quality engineering platform is sold as a subscription through Paddle.com Market Ltd, our reseller and merchant of record. Paddle handles billing, checkout and payment processing for all platform subscriptions. See our platform page for the current list of capabilities.

All refund requests for platform subscriptions are handled directly by Paddle in accordance with Paddle's Refund Policy, available at paddle.com/legal/refund-policy. To request a refund, visit Paddle's buyer support site at paddle.net, or contact us at hello@watsonqa.co.za and we will direct your request accordingly.

2. Professional engagements

Separately, Watson QA (Pty) Ltd offers scoped quality engineering services, arranged directly with us through the contact form at watsonqa.co.za. See our services page for the current list of engagements offered.

These engagements are scoped, contracted and invoiced directly by Watson QA (Pty) Ltd — they are not sold through Paddle and are not subject to Paddle's Refund Policy. Payment terms and any cancellation or refund terms for these engagements are set out in the individual engagement agreement or statement of work signed with the client.